Support

How can we help?

For help with sign-in, purchases, credits, car training or a creation, email firat_p@hotmail.com. Include your device model and app version, but never send passwords or payment-card details.

Restore purchases

Open Apex, visit the paywall or Profile, then choose Restore Purchases. Apple handles billing; subscriptions can be managed in your Apple Account subscription settings.

Generation failed

Keep Apex online and try again once. The service automatically releases or refunds credits for failed renders. If the issue continues, contact support with the approximate time of the attempt.

Delete your account

In Apex, open Profile, choose Delete Account, confirm, and complete Apple reauthentication if requested. This permanently removes the Apex account and associated cloud data. Deleting Apex does not cancel an Apple subscription; manage that separately in Apple subscription settings.

Privacy request

For access, correction, deletion or another privacy request, email firat_p@hotmail.com from the address associated with your account where possible.